Your role as a customer service manager
We’re looking for passionate Customer Care Service Managers to join Fitness Cartel Health Clubs!
You’ll combine hands-on customer service with team leadership, overseeing day-to-day operations while driving performance across service, retention, and member experience.
What’s in it for you?
- Lead a key member-facing team within a growing fitness brand
- Free gym membership + staff perks
- Discounts across café, retail, supplements & spa
- Paid birthday leave
- Ongoing training and development opportunities
- Work in a fast-paced, high-energy club environment
What You'll Do
- Manage member enquiries, accounts, cancellations, and daily interactions
- Drive customer service KPIs and member retention outcomes
- Oversee front-of-house operations across reception, café, and retail
- Support team training, onboarding, and ongoing development
- Maintain a clean, organised, and welcoming club environment
Who You Are
- Natural leader who can motivate, guide, and develop a team
- Experienced in customer service and KPI-driven environments
- Strong organisational and problem-solving skills
- Passionate about delivering exceptional member experiences
- Professional, reliable, and proactive in your approach
- Confident using systems and managing multiple priorities
Current Opportunities
Can't find the perfect role?
Express your interest below and we’ll keep you in mind for future Membership Consultant opportunities.
