Your role as a front of house team leader
We’re looking for passionate Front of House Team Leaders to join Fitness Cartel Health Clubs!
In this role, you’ll be the first point of contact for our members, setting the tone with exceptional service and a standout first impression every day.
What’s in it for you?
- Lead a key member-facing team within a growing fitness brand
- Free gym membership + staff perks
- Discounts across café, retail, supplements & spa
- Paid birthday leave
- Ongoing training and development opportunities
- Work in a fast-paced, high-energy club environment
What You'll Do
- Lead and support the reception team to deliver outstanding service
- Manage member enquiries, accounts, and daily interactions
- Drive customer service KPIs and member retention
- Oversee front-of-house operations across reception, café, and retail
- Support team training and development
- Maintain a clean, organised, welcoming environment
Who You Are
- Natural leader who can motivate and develop a team
- Experience in customer service and KPI-driven environments
- Strong organisational and problem-solving skills
- Passionate about delivering exceptional member experiences
- Professional, reliable, and proactive
- Confident using systems and managing multiple priorities
Current Opportunities
Can't find the perfect role?
Express your interest below and we’ll keep you in mind for future Membership Consultant opportunities.
