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✓ Book Group Fitness classes
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Track your progress
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Download our free MEMBER APP!


Choose the topic below that relates to your enquiry for some easy fixes. Please ensure you got through all options before contacting us, as we have found the below covers majority of common issues faced.

The most common issues

The most common issue we find are:

  • App account isn't activated
  • Our members are not using the correct email address
  • Family members have the same email on mulitple accounts

Account Activation
Please make sure your account has been activated.  The only way to do this is from the email you receive upon a new club opening, or when you sign up for a membership. You must click the button at the bottom of the email to "create your account".  Once this is completed, you will be able to login.

Correct Email
Please ensure you login with the email address that you used when you signed up for your Membership.
If you are unsure which email you used, please give us a call.

Family Emails
Please make sure that everyone in your family use a different email for each membership.  If you have more than family member using the same email, please contact us so we can adjust this.

I can't Book in to Group Fitness Classes

Have you registered?

Have you registered to use our booking system? You will need to register with the email you have on your account at the gym. There are 3 ways for you to register:

  1. Register via the link sent to you when you joined the gym from MyWellness
  2. Download the “Fitness Cartel Australia” App and login

Are you in the right place to book?

There are 2 ways to book into Classes.  Make sure you’re using one of the below.  For most people, it’s easiest to use the App. You can book Classes from 7 days in advance, to 10 minutes before the Class starts.

  1. Open the “Fitness Cartel Australia” App and select Class Timetable. Select the day and Class you’d like to book
  2. 1. ASPLEY - Go to
    2. ALBION PARK - Go to
    3. OXLEY - Go to
    4. MAROOCHYDORE - Go to
    5. TWEED HEADS - Go to -
    6. BEENLEIGH - Go to -
    7. KIPPA-RING - Go to -

Are you logged in?

Check that you have signed into your account. Try logging out and logging in using the email on your membership account.

Did you register for mywellness before Fitness Cartel began using the “Fitness Cartel Australia” App?
It’s possible that if you created an account prior to this new booking system, you may have two accounts. Try logging into with your email.  This can help sync up your account to the App.

Is your email correct? ​​​​​​
Please make sure the email you are registered with is the same email you use for your membership at the gym.  If you are using a different email, you will not be able to book.

What does the “Waitlist” for Classes mean?
When a Class has reached capacity for bookings, you will be able to add yourself to the waitlist for the Class. If a spot becomes available, you will be notified by a push notification. Please note that you are not automatically added to a Class.

Being added to a Class from the “Waitlist”.
When a spot becomes available for the Class, everyone on the Waitlist will be notified by a push notification.  It’s first in, best dressed.  Make sure your push notifications are turned on for the App.  Don’t worry, we won’t be spamming you.

I have followed all of the above but there is still a Padlock on every class?
When trying to book, and there is a padlock on every class, it may be because you have been blocked from booking for 7 days. This is automatically done after 3 missed Classes. You are welcome to attend the gym and join a Class if there are spots available, you just won’t be able to book in online.

If you believe this has been done in error, please fill out the form below to speak with our Support team.

How do I cancel a Class?

You can easily cancel a booked Class up to 1 hour before the Class is scheduled to start.

Simply go to the App, or the website link, find the class that you are booked in for, and select that Class. You will then be able to cancel your booking.

If you are trying to cancel a Class less than 1 hour before the start, you’ll need to contact our Reception Team.


What if I don't have a smart phone?

To experience all of the great features, you will need to have a Smart Phone so you can download the App from the App Store or Google Play (download links are at the top of this page).

However, as we do require you to book Group Fitness Classes in advance, you can still do this without needing an App.

You can do so by clicking the button below which will take you to the online booking portal. You will still need to Register an account, using the email associated with your Membership to allow you to book and manage your Classes.

Click Here to book online for Aspely Group Fitness Classes.

Click Here to book online for Albion Park Group Fitness Classes.

Click Here to book online for Oxley Group Fitness Classes.

Click Here to book online for Maroochydore Group Fitness Classes.

Click Here to book online for Tweed Heads Group Fitness Classes.

Click Here to book online for Beenleigh Group Fitness Classes.

Click Here to book online for Kippa-Ring Group Fitness Classes.


Please fill out this form below, and our Support Team will be able to assist you. To help us resolve this faster for you, please tell which club you are a member at and explain in as much detail what is happening.