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OUR MEMBER APP IS HERE!

✓ Track your workouts
✓ Book Group Fitness classes
Store your Body Scan results
Track your progress
Reserve your favourite cardio equipment
Get tutorials on how to use equipment
Order Shakes online
Access to exclusive workouts

Download our free MEMBER APP!


NEED HELP OR SUPPORT USING THE APP?

Choose the topic below that relates to your enquiry for some easy fixes. Please ensure you got through all options before contacting us as we have found the below covers majority of common issues faced.

The most common issue

The most common issue we find, is our members are not using the correct email address.

Please ensure you use only the email address that you used when you signed up for your Membership when you create the Mywellness account.

If you are unsure which email you used, please give us a call.

I can't Book in to Group Fitness Classes

Have you registered?

Have you registered to use our booking system? You will need to register with the email you have on your account at the gym. There are 3 ways for you to register:

  1. Register via the link sent to you when you join the gym from MyWellness
  2. Go to www.mywellness.com and click the link to “Create New Account”
  3. Download the “FitnessCartelAustralia” App and “Create mywellness account”


Are you in the right place to book?

There are 2 ways to book into Classes.  Make sure you’re using one of the below.  For most people, it’s easiest to use the App. You can book Classes from 7 days in advance, to 10 minutes before the Class starts.

  1. Open the “FitnessCartelAustralia” App and select Class Timetable. Select the day and Class you’d like to book
  2. Go to https://widgets.mywellness.com/facility/ac1956760 to view and book Classes


Are you logged in?

Check that you have signed into your account. Try logging out and logging in using the email on your membership account.

Did you register for mywellness before Fitness Cartel began using the “FitnessCartelAustralia” App?
It’s possible that if you created an account prior to this new booking system, you may have two accounts. Try deleting both accounts and then using one of the above 3 ways, re-register yourself.

Is your email correct? ​​​​​​
Please make sure the email you are registered with is the same email you use for your membership at the gym.  If you are using a different email, you will not be able to book.

What does the “Waitlist” for Classes mean?
When a Class has reached capacity for bookings, you will be able to add yourself to the waitlist for the Class. If a spot becomes available, you will be notified by a push notification.

Being added to a Class from the “Waitlist”.
When a spot becomes available for the Class, everyone on the Waitlist will be notified by a push notification.  It’s first in, best dressed.  Make sure your push notifications are turned on for the App.  Don’t worry, we won’t be spamming you.

I have followed all of the above but there is still a Padlock on every class?
When trying to book, and there is a padlock on every class, it may be because you have been blocked from booking for 7 days. This is automatically done after 3 missed Classes. You are welcome to attend the gym and join a Class if there are spots available, you just won’t be able to book in online.

If you beleive this has been done in error, please fill out the form below to speak with our Support team.

How do I cancel a Class?

You can easily cancel a booked Class up to 2 hours before the Class is scheduled to start.

Simply go to the App, or the website link, find the class that you are booked in for, and select that Class. You will then be able to cancel your booking.

If you are trying to cancel a Class less than 2 hours before the start, you’ll need to contact our Reception Team.

 

What if I don't have a smart phone?

To experience all of the great features, you will need to have a Smart Phone so you can download the App from the App Store or Google Play (download links are at the top of this page).

However, as we do require you to book Group Fitness Classes in advance, you can still do this without needing an App.

You can do so by clicking the button below which will take you to the online booking portal. You will still need to Register an account, using the email associated with your Membership to allow you to book and manage your Classes.

Click Here to book online.


COULDN'T FIND THE RIGHT ANSWER?

Please fill out this form below, and our Support Team will be able to assist you. To help us resolve this faster for you, please tell us in as much detail what is happening.

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